GET IN TOUCH
Thank you for visiting our online store. We are passionate about promoting fitness products to improve lives.Customer support is available 7 days a week:
We provide fast, professional, genuine, and efficient online support for our clients. We value your time.
For product questions, order questions or online store support, please e-mail us and a product specialist will get back to you within 24-72 hours.
To assist you in the most efficient manner possible, please include your order number in your initial e-mail if your question is regarding an existing order.
Frequently asked questions:
Where do you ship?
Canada-only for now. We are based in Toronto, Ontario. As our start-up is assessing demand, if you are US-based and interested in our products, please contact us to let us know.
How long is shipping time?
It depends on where and on the speed you choose at checkout; however, we offer two options under a flat rate for each regardless of your location:
2-day shipping ($13 for orders that do not include weights)
2-day shipping ($21 for orders that include weights)
Regular / expedited:
3-5 days ($10 for orders that do not include weights)
* For orders placed through our catalogue, please contact us directly for a shipping quote.
Unless you choose Xpresspost, the estimate is 3-5 days shipping within Ontario, other regions vary based on their distance to our Toronto, Ontario warehouse location.
Do you sell individual items outside of bundles?
Not at this time, all of our items are sold in combinations or in bulk. We cater mostly to businesses and personal trainers at this time.
I need ideas for my home gym.
We have you covered, click here for our blog post on setting up your home gym.
What is your return policy?
STORE POLICY (NO REFUNDS):
All sales final, except for damages and lost items.
Exchanges or store credit are available only if the item is damaged or lost in the mail (within 7 days of purchase receipt for damaged items). Damaged item claims must provide photos and proof of purchase by email before a new item can be sent as a replacement. Items lost in the mail must require proof from the carrier that it was never delivered.
All sales are final policy explained: no refunds or returns for health, safety, and simplicity reasons and to keep costs of items reasonable for clients. Exchanges (no refunds) for the same item only if damaged. Shipping fees not refundable.
Bulk order business accounts (gyms, studios, wellness programs) looking at purchases of $500 or more will have the option of purchasing samples first before making a bigger order to ensure product satisfaction.
We appreciate your business and thank you for choosing Self-Love and Fitness.